Affiliate Support Hours & Response Times

Support Hours

Affiliate support is available:

• Monday through Friday
• 9:00 AM to 6:00 PM Eastern Time

Response Time Expectations

Most support requests are answered within:

• 1 to 2 business days

Response times may vary during high-volume periods, weekends, or holidays.

Best Practices for Faster Help

To avoid delays:

• Use the Affiliate Partner Hub whenever possible
• Submit one detailed request instead of multiple messages
• Allow sufficient time for review and response